Refund policy
At Nishat Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Return
- Items can be returned within 7 days of delivery.
- Products must be unused, unwashed, and in original packaging with tags intact.
- Returns are only accepted in case of:
- Defective or damaged product
- Incorrect item received
- Size or product mismatch
Non-Returnable Items
- Used or washed items
- Products without original packaging or tags
- Fragrances or personal use items once opened
- Items purchased on clearance or special promotions (unless defective)
Refund Policy
- Once we receive and inspect the returned item, we will notify you regarding approval of your refund.
- Approved refunds will be processed within 5-7 working days.
- Refund will be issued via bank transfer or store credit, depending on the situation.
Exchange Policy
- Exchanges are allowed for defective or incorrect items, subject to product availability.
Return Shipping
- Customers may be required to cover return shipping charges unless the item received is defective or incorrect.
- Nishat Home is not responsible for damage during return transit if not properly packed.
How to Request a Return
To request a return or exchange, please contact us with your order number and product pictures:
📞 WhatsApp:
📧 Email: hello@nishathome.com
Our support team will guide you through the process.